FAQ | VIDEO JUNCTION

What do I do with my device when traveling internationally?

To make sure you don’t use any data while traveling outside of Canada, turn off ALL of these before you leave:

Data Roaming (iOS: Settings > Cellular > Data Roaming: OFF)
Cellular Data or Data Services (the label depends on your device) (iOS: Settings > Cellular > Cellular Data: OFF)

AND, on iPhone and iPad, turn these off:

Location Services (Settings > Privacy > Location Services: OFF)
Background App Refresh (Settings > General > Background App Refresh: OFF)

What do I do if my phone isn't working right or at all?

Any type of problem, such as not getting email, apps won’t open, delayed text messages, can’t make phone calls, can’t use Internet, and more.

Try resetting your phone:

- For most phones, turn the phone off, wait 10 seconds, then turn it on again
- For phones with a removable battery, remove the battery, put it back in, and press the power button
- For iPhone and BlackBerry instructions, see:
  - Restart your iPhone, iPad, or iPod touch
  - Reset a BlackBerry smartphone
- For more information, see your phone’s user manual or visit the manufacturer’s website
If your phone still doesn’t work, try these things:
- Check for a reported outage
- Search for more information about the specific problem you’re having
- See the Troubleshooting section of your phone’s user manual or visit the manufacturer’s website
- See Wireless device warranty for information about warranty and repair
- See Phones and devices for information about new phones

Where can I go to better understand my bill?

Follow this link to better understand your Sasktel bill-

http://support.sasktel.com/app/answers/detail/a_id/10598

Visit Sasktel.net with help to troubleshoot your email.

How do I set up my email on my mobile device?

Incoming server information

Field	Setting
Server type	POP3 or IMAP, depending on your preference (to learn the difference, see POP3 or IMAP (video) or What is the difference between POP3 and IMAP?)

TIP: If you want to see your email messages in both sasktel.net Webmail and your desktop email program or mobile device, choose IMAP.Server addressmail.sasktel.netPort

993 for IMAP
995 for POP3 or POP

Authenticate usingClear text
(or, choose “Log on using clear text authentication”)Logon user nameyouremail@sasktel.net
(enter your full email address, not just the first part)Secure Socket LayerOn
or, make sure one of these is checked:

“Requires a secure connection (SSL)” or
“Require logon using Secure Password Authentication (SPA)” or
“This server requires a secure connection (SSL)”

Outgoing server information

Field	Setting
Server address	smtp.sasktel.net
Port	587 (in some cases you may need to change it to Port 25)
Authentication	Make sure one of these is checked: “Requires authentication” or “Outgoing server requires authentication” or “My server requires authentication” AND in related settings, choose “Use same settings as my incoming mail server”
Secure Socket Layer	On or, make sure one of these is checked:

“This server requires a secure connection (SSL)” or
“Require Secure Password Authentication (SPA)”

NOTE:

If you see different settings on other websites (for example, server ports 110 and 25), they may work but are not as secure as the settings provided above.

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